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Temporary Shipping Backlog

Hi guys!

As you might know, we have moved our fulfilment and warehouse last month and started shipping from the new warehouse on October 1st. 

I'm very proud that the team has been able to pickup the work relatively quickly, but unfortunately they have been a little overwhelmed by the orders and especially making sure all the planes are packed correctly, checked, and double checked before shipping. This has caused a little bit of a backlog, from our usual 1-2 day turnaround time to around 3-6 days in some cases. I sincerely apologise for the delay and we are working towards getting back into the usual super-efficient ordering experience you have been accustomed to at ArmSoar.

We've been revising the process every week to see what areas can be improved on, and how things can be made more streamlined, and will continue to find ways to make sure we lower the turnaround times back to 1-2 days as soon as possible.

Again, thank you for the patience and support!

Yours,

Thomas Lee
Owner
ArmSoar Composite Gliders Company

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Relocation notice

For us to increase our R&D efforts in making the best products possible, further improve our awesome customer service, and expand our media content, we will be relocating our warehouse and fulfilment to Guangzhou, where our brothers and sisters at AERO+ will help us take care of shipping out your orders.

With a professional team at AERO+ handling packing and shipping, it means your orders will be processed and shipped without delay even when we are away competing or doing event coverage, and not only that, with all the extra time we will be able to spend more of it creating more awesomeness for you and other RC glider enthusiasts.

Normal operations will be in effect up to and including September 8th, and will resume on October 1st. Orders made between these two dates will not start shipping until we are back in operations on October 1st, but will enjoy an awesome 15% discount.

Sorry for any inconveniences caused during this time.

Yours,

Thomas Lee
Owner

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