As you might know, we have moved our fulfilment and warehouse last month and started shipping from the new warehouse on October 1st.
I'm very proud that the team has been able to pickup the work relatively quickly, but unfortunately they have been a little overwhelmed by the orders and especially making sure all the planes are packed correctly, checked, and double checked before shipping. This has caused a little bit of a backlog, from our usual 1-2 day turnaround time to around 3-6 days in some cases. I sincerely apologise for the delay and we are working towards getting back into the usual super-efficient ordering experience you have been accustomed to at ArmSoar.
We've been revising the process every week to see what areas can be improved on, and how things can be made more streamlined, and will continue to find ways to make sure we lower the turnaround times back to 1-2 days as soon as possible.
Again, thank you for the patience and support!
ArmSoar Composite Gliders Company