Refund policy

Refunds

Most new-in-box products can be returned and refunded (see below for exclusions), minus shipping costs and a 20% restock fee. You must take photos of all the products you wish to refund, and email them directly to us within 5 days of delivery. Once processed, we will send you a return shipping label. Please ensure the package is well packaged.

Once we have received the items and have made sure everything is in new-in-box condition, we will issue a refund through your original method of payment within 5 business days.

**Exclusions: Kits, custom orders, and the following parts are non-refundable due to the extremely fragile and/or custom nature of the item: fuselage, wing, horizontal tail, vertical tail, nosecone.

**Any additional expenses incurred during the return process (customs fees, brokerage fees, import taxes, etc) will be deducted from the refund.

Return/refund requests after the 5 days of delivery will be granted at the discretion of ArmSoar Solutions.

Defective Products

Should the product be defective (Servo dead on arrival, etc), please send us an email immediately. We will send instructions on how to proceed.

Small Imperfections

As all DLG's are handmade with extreme resin control to keep weights down, small imperfections are normal for most models, including some of the top models. Imperfections are only cosmetic and do not affect the structural and aerodynamic abilities of the glider. Imperfections affecting structural integrity and aerodynamic performance will not be shipped.