Free Shipping With Conditions Contact | info@armsoar.com |

Ordering

Buying your next toy should be fast and easy.

In-stock: All in-stock items are available for immediate purchase and fulfillment. Some products have a slightly different stock status, such as pre-order items. These products will be properly marked on their respective pages, along with all relative information.

Out-of-stock: These products are out of stock, but will be back in stock shortly. Please email us for an estimated restocking time.

Currency

The store currency is Hong Kong Dollars (HKD). On the top of the page, you may select your local currency, and it will show the prices in your selected currency for reference.

Shipping

Our priority is getting your new toys to you as safely and as soon as possible. 

SpeedPost EMS is used for small and regular items. Fast and affordable, they will delivery your packages within 1-9 working days depending on your location. Typical delivery times to the US is 2-4 days, and 2-5 days in most of Europe. You can choose between insured and non-insured with this shipping method.

Hong Kong Post Registered Airmail is used for small and regular items, with full online tracking available, and delivery time is typically 10-14 days depending on your location. All small and regular items ship for FREE on orders over $300 HKD. There is no insurance with this shipping method.

FedEx and TNT couriers are used for bulky items (DLG kits, wings) for their outstanding service, fast delivery times, and safe package handlingThe cost of shipping ONE to FIVE planes with FedEx and TNT is exactly the same, so order together with friends and SAVE! Delivery is typically within 5 days. You can choose between insured and non-insured with this shipping method.

Asendia Premium Goods US is used for bulky items to the United States offering a very economical service with good service and safe delivery. Parcels can be tracked on www.myib.com. Once the parcel reaches the United States, it will be priority delivered by the USPS, and can also be checked on the USPS tracking system for more detailed information. Delivery time is typically 5-10 days. There is no insurance with this shipping method.

Free Shipping! All non-bulky items up to 5 KG ships for FREE worldwide via Registered Airmail on orders over $300 HKD!

Bulky orders over $30,000 HKD (approximately $3,860 USD) will receive FREE shipping to eligible countries: 

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Japan
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United Kingdom
  • United States

Insurance

Insurance is useful for protecting your order during shipping. Insured packages will be shipped with full value declared and insured, if the package is lost or damaged, you will be able to obtain an insurance claim with the shipping company. Non-insured packages (such as Registered Airmail, and Asendia Premium Goods) have no course of action if the package is lost or damaged. The choice is yours, we do not hold responsibility for packages once shipped.

If the package of an insured package is visibly damaged during delivery, open in the presence of the shipping company. Notify the shipping company immediately to start with the insurance claim process, and notify us immediately so we can provide assistance as needed. Do not build/use any damaged item that is undergoing the claim process, and do not throw the packaging away.

Taxes and VAT

Hong Kong does not have any sales tax, so no taxes are charged when you place an order. However, VAT may be charged when importing to your country, and is the responsibility of customer to pay any potential charges during import. If you have questions about this, please send us an email.

Restricted Shipping

Please note that items from several vendors are restricted in shipping areas due to dealership agreements. Every product that has shipping restrictions will be labelled accordingly on its product page. If you include a restricted product to your country, the shipping will show an error.

Bulky Item Damage

If there is damage in shipping to your bulky item, please contact us within 5 days of receiving the package for solutions. Solutions may vary between different transactions, depending on the situation, it may include: replacement, future discount, etc, to be discussed and confirmed.

Refunds

All new-in-box products can be returned and refunded, minus shipping costs and a 15% restock fee. You must take photos of all the products you wish to refund, and email them directly to us within 5 days of delivery. We will send you a return authorization code, please write down the code on the invoice and include it in your package. Packages without the invoice and RA code will not be eligible for return/refund. Ensure the package is well packaged, and ship it fully insured back to our address.

Once we have received the items and have made sure everything is in new-in-box condition, we will issue a credit voucher (Gift Card) to your email to use at your next purchase.

**Due to the delicate and fragile nature of planes (kits and parts), we will require detailed photos to make sure the plane is in good condition before sending you the RA code. 

**Custom orders are non-refundable.

Return/refund requests after the 5 days of delivery will be granted at the discretion of ArmSoar Composite Gliders.

Defective Products

Should the product be defective (Servo dead on arrival, etc), please send us an email immediately. We will send instructions on how to proceed.

Small Imperfections

As all DLG's are handmade with extreme resin control to keep weights down, small imperfections are normal for most models, including some of the top models. Imperfections are only cosmetic and do not affect the structural and aerodynamic abilities of the glider. Imperfections affecting structural integrity and aerodynamic performance will not be shipped.

Safety and Liability

Please always exercise the utmost care while constructing and using/flying the products. Follow local guidelines, and we highly recommend joining the local governing body and purchasing their insurance coverage.

ArmSoar Composite Gliders and all affiliates do not accept any responsibilities for damages caused by use of our products.

Official Retailer

We are an official retailer for the following companies:

  • Cermak Models
  • Composite Gliders
  • Dream-Flight, LLC
  • DS Kompoziti, d.o.o. (Exclusive retailer in Asia-Pacific) 
  • Grzesica Composite Models
  • ImmersionRC, Ltd
  • Jim Aero
  • KST Digital Technology Limited
  • LE-Composites
  • Mark Star Servo-tech Co., Ltd.
  • Marshall-Browning Int'l. Corp.
  • Peak Composite World
  • Podivin Composite Modellbau
  • Rowing Enterprise Co., Ltd (Exclusive retailer in Asia-Pacific)
  • SpeedPulse Model S.R.O.
  • Stream Team
  • Vladimir's Models (Excludes USA)
  • YINYAN Model Tech MFT (Emax Models)
  • Zepsus ApS

Prices and information

While all prices and information are kept as accurately as possible, once a while there may be an error (we are human after all!). If you see an error please let us know and we will correct it as quickly as possible. 

Prices may change without prior notice (does not affect orders already placed) to reflect exchange rate differences and other factors.

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